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| https://www.itu.int/ITU-D/cyb/images/m-government1.png |
Mobile Government can be defined "as a strategy and its implementation involving the utilization of all kinds of wireless and mobile technology, services, applications and devices for improving benefits to the parties involved in eGovernment including citizens, businesses and all government units" (Kushchu and Kuscu, 2003) Some of the early adopters of mGovernment services include law enforcement, fire fighting, emergency medical services, education, health and transportation. For example, mobile technologies are used to support the activities of state officials that are on the move. These officials can communicate among each other and access various information sources through the wireless network. Mobile technologies also help fire fighters to know more about critical data related to a fire incident before arriving.
Adopting mGovernment services has many benefits both for the government and to the people using these services. Some of these benefits include cost reduction, efficiency, transformation of public sector organizations, added convenience and flexibility, better services to citizens, and the ability to reach a larger number of people through mobile devices than would be possible using wired internet only. As with anything that has many benefits, there are also challenges to mGovernment. Some of these challenges include: wireless and mobile networks and related infrastructure, as well as software must be developed, to increase citizen participation and provide citizen-oriented services, governments need to offer easy access to mGovernment information in alternative forms, mobile phone numbers and mobile devices are relatively easily hacked and wireless networks are vulnerable because they use public airwaves to send signals, and many countries have not yet adopted legislation for data and information practices that spell out the rights of citizens and the responsibilities of the data holders (government). Government wants to connect with every citizen and business in their respective nation. eGovernment services already allow the government to connect with many people but the future of eGovernment will involve mobile phones and wireless technologies, which is known as mGovernment.
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Kudos to the government for moving with the times, I did not know of this until reading this post, my interest is piqued and will be looking for this option whenever deadling with any government agency.
ReplyDeleteRebecca Ries
I agree it is good that the government is becoming more up to date with technology. I know that personally law enforcement officers are using their cell phones more and more. My boyfriend is a police officer and he uses his cell phone to look up information about the people he may be pulling over. He uses his cell phone to look CJ Leads which is a website for Police Officers to look up anything about people such as if the persons license is valid, their driving history, if they have warrants, and other information. This makes it easier for them to obtain information instead of needing to ask about the person over the radio. This makes it less likely that their will be mistakes when looking up the information. I think that the government becoming more technologically advanced can benefit everyone.
ReplyDeleteVery interesting. It is good for law enforcement officers to use these technologies so they can make things easier and improve the speed of getting things done. This also reduces the need for officers to go into an office computer to look up information and can now get all the information they need from their mobile phones.
DeleteE-government clearly makes sense. Every aspect of our lives has been infiltrated by the internet and technology, why would the government not be included? This allows citizens greater convenience and accessibility of their information. You should be able to may taxes or have your information on your phone. This would not only make things easier for the citizen, but also for the government.
ReplyDeleteKrzysztof Kwasniewicz